FAQ
💬 Frequently Asked Questions (FAQ)
📦 1.
How much is shipping?
We offer flat-rate shipping of $4.90 on all U.S. orders.
Orders of $75or more qualify for free shipping.
⏱ 2.
How long will my order take to arrive?
All orders are processed within 1–3 business days.
Standard delivery takes 3–7 business days, depending on your location.
You’ll receive a tracking number as soon as your order ships.
💳 3.
Are prices in USD?
Yes, all prices are listed in U.S. dollars (USD).
📏 4.
How do I choose the right size?
If you’re unsure, feel free to message us or email us at info@theimpressivefactor.com — we’re happy to help you.
🧵 5.
What materials do you use?
Our pieces are made with high-quality lace, soft cotton blends, and breathable fabrics designed to feel amazing on your skin.
Many of our products are handmade or made from eco-conscious materials.
🔄 6.
Can I return or exchange my order?
We accept returns and exchanges within 30 days, as long as the item is:
- Unworn
- Unwashed
- Unscented
- With original tags attached
🩲 Please note: Due to hygiene reasons, panties are final sale and cannot be returned or exchanged.
You can read our full Return Policy for more details.
🔐 7.
Is my payment information secure?
Absolutely. We use SSL encryption and secure checkout to protect all your data.
We do not store or share any of your payment or personal information.
📬 8.
How can I contact customer service?
You can reach us anytime at info@theimpressivefactor.com.
We’ll respond within 24–48 business hours.