Returns & Exchanges

Return and Exchange Policy

We want you to be completely satisfied with your purchase. If you need to make a return or exchange, please review the following guidelines:

Eligibility for Returns and Exchanges

• Returns or exchanges must be initiated within 30 days of receipt of your order.

• Items must be:

• Unworn

. Unwashed 

• Unscented

• Free of stains

• With original tags attached

• Items not meeting these criteria will not be eligible for return or exchange.

How to Initiate a Return or Exchange

To begin the return or exchange process, please email us at info@theimpressivefactor.com with the following details:

1. Reason for the return or exchange.

2. Product name(s) and quantity.

Once your request is approved, you will receive instructions on how to return the item(s). Please note that the cost of the return shipping label will be deducted from your refund or charged during the exchange process.

Processing Your Return or Exchange

• The return process will begin once we receive your item(s).

• Our team will carefully inspect the returned product(s) to ensure they meet the above eligibility criteria.

• If the product is approved, a refund or exchange will be processed within 5-7 business day.

• If the product is deemed ineligible for return, it will be sent back to you, and no refund or exchange will be issued.

Additional Information

• Non-returnable items: 

 Due to HYGIENE reasons and for the safety and well-being of all our customers, panties are not eligible for return or exchange.

Products marked as “final sale” in the product description.

• Original shipping costs are non-refundable.

Thank you for understanding and for supporting The Impressive Factor. If you have any questions or concerns, don’t hesitate to reach out to us at info@theimpressivefactor.com